Privacy Policy: Car Carry Limited

Overview

Car Carry HUB (Car Carry) is committed to ensuring the trust and confidence of our visitors to our website. We want you to know that Car Carry is not in the business of selling, renting, or trading email lists with other companies and businesses for marketing purposes. Our mission is to generate fast, cost-effective quotes from real transporters for our customers. No details are shared until you accept a bid through us.

The following information explains what we collect, how we do it, and who can see it. If you have any questions, please contact our Data Protection Officer:

Dean
Car Carry
Vicarage Rd,
PL24 2PQ
info@carcarry.co.uk

We ask you to provide certain information by which you can be identified when using this website. This information is collected and used solely for the purpose of providing quotes for transportation.

This privacy policy sets out how Car Carry uses and protects any information that you give us when you use this website. Car Carry may change this policy from time to time by updating this page. This policy is effective from May 25th, 2024.

What We Collect

We may collect the following information: From customers:

• Name
• Contact information including email address
• Demographic information such as postcode

From Transport Providers:

• Name and job title
• Contact information including email address
• Demographic information such as postcode
• Proof of identity and relevant insurance documents for transportation

We also use Google Analytics, a third-party service, to collect standard internet log information and details of visitor behavior patterns. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. It’s really only to make sure we are providing the services we think our customers want.

Details of Google’s privacy policy can be found here.

Emails

We don’t send spam. We use a third-party provider, MailChimp, to deliver our email. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our communications. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails.

For our consumer users, the only information or emails we send to you relate to getting you quotes. We don’t send further marketing emails or ad campaigns. Every email offers you an unsubscribe option, so if you’ve finished looking or arranged other transport then simply click to stop the emails.

For our transporters, we use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right; and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organizations and businesses.

What Do We Do with the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• We may use the information to improve our products and services
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail
• We may use the information to customize the website according to your interests

Freight and International Freight

For heavy freight or international freight, we work with some specialist providers who can give much more accurate and clear advice on these types of transport. When you list an item or load that meets the requirements of freight, we put you in touch with a maximum of five companies that meet your criteria. You have to confirm that we can share your information and at that point we supply them with:

• Details of the freight job
• Contact information including your email and telephone number

These companies will then contact you directly to discuss your transport requirements. If you’d like to know more about their privacy policies, you can ask them at that time. When you request that we delete your details, we also contact any freight providers to request they do the same.

Payments

Please note that we do not store any transaction-related credit or debit card details. All our payments are transacted through Stripe.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You can obtain up-to-date information about blocking and deleting cookies via these links:

• Chrome
• Firefox
• Opera
• Internet Explorer
• Safari
• Edge

Links to Other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

You may choose to restrict the collection or use of your personal information in the following ways:

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@carcarry.co.uk.
• We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you free of charge and we will endeavour to supply all the information within 30 days via email. If you would like a copy of the information held on you please write to:

Car Carry
Vicarage Rd,
PL24 2PQ
or email Dean at info@carcarry.co.uk

How Long Do We Keep Your Information?

The short answer is, as long as we need it. When a quote is listed on the site, it remains active for 30 days. Consumer information is then retained for 6 months. After 6 months, we delete the information and revoke access. We do, however, retain basic information about quotes accepted.

For transporters, we routinely clarify our database and remove companies that have been inactive for over 6 months. Prior to deletion, you are emailed to confirm this is the case and to give you the chance to re-engage.

Deleting Your Information

You can request that we delete your information at any time. To delete your information, contact Dean by email info@carcarry.co.uk. We will remove all personal data about you within 30 days and send you a final email to confirm it has been completed.

Summary

We hope this clarifies our commitment to your privacy, how we handle your information, and what control you have over it. If you think we’ve let you down in some way, please call us and we’ll do as much as we can to rectify anything we may have done wrong.